Company Name:
Worldwide Tech Services
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Tewksbury, MA we provide infrastructure and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Worldwide TechServices is looking for a regular full time Engineer to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Engineer will perform a variety of hardware-focused, break fix services and solutions on various client products including desktops, laptops, televisions, basic printers, MF printers and Desk Side Support services. Candidates must possess the ability to perform basic, moderately complex and complex troubleshooting and repair activities. Position may require the exercise of basic, moderately complex and complex analytical skills and to make decisions based on established department and company guidelines.
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Works within established customer service satisfaction criteria Accepting and delivery of all service calls assigned
Accept and deliver all service calls assigned within the established service level agreements
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Ability to drive yourself to client locations
Ability to drive long distances
Ability to lift and or move various computer equipment up to 50 lbs.
Maintain all OEM Certifications as directed by Management
Valid driver's license
Reliable transportation with valid registration and adequate insurance
Must be able to pass criminal background and driving record check at time of hire and annually
Ability to pass pre-employment agility test at hire and every 3 years thereafter
Must own a basic repair tool kit
Excellent knowledge of Microsoft Office products and operating systems
Must have daily access to an internet capable computer and printer
Requisition Number: 14-0538
Post Date: 7/2/2014
Title: Engineer
Position Type: Full Time
City: Watertown
State: SD
Zip Code: 57201

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