Parts Counter

Company Name:
Titan Machinery
This position is responsible for performing a variety of customer service, marketing, promoting, and stocking duties related to the parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. They will assist customers in person and via phone, and ensure that the customers and technicians are provided with their parts in an efficient and professional manner, and when possible, up-sell customers.
Proactively expand product and business knowledge by studying and staying current on relevant industry and product information
Maintain proficiency with all company business systems, including multiple computer functions
Perform other duties as assigned by direct supervisor in a professional and efficient manner
Answering telephone calls on customer inquiries
Provide exemplary, prompt customer service
Assist in developing stock orders
Check, receive, ship, and store parts and freight as needed in accordance with all guidelines
Conduct cycle counts and/or full physical inventory
Responsible for point-of-sale invoicing, repair and internal parts orders, and orders for vendors
Market other products during customer contact, "up sell"
Maintain organization of products and supplies to enable quick location of items a customer may need
Present a positive and professional image of Titan Machinery in the presence of customers and community
Excellent verbal and written communication skills, along with a high level of computer literacy
Strong organizational, multi-tasking skills, and computer skills
Demonstrated ability to prioritize work and meet deadlines efficiently and cost effectively
Keen attention to detail and a high level of initiative and ability to work independently
Demonstrated strong decision making and problem solving skills
Safety-minded work habits
Strong marketing and selling competencies
Strong customer service skills
Clean driving record
Associate's degree in related field
Experience in related field preferred, but will train
Physical Requirements
Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
This position description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this position description. The employer has the right to revise this position description at any time. The position description is not a contract for
employment, and either you or the employer may terminate employment at any time, for any reason, without notice.
Date: 2014-09-10
Country: US
State: SD
City: Watertown
Postal Code: 57201
Category: Customer Service/Support

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