Service Technician - Truck & AG

Company Name:
Titan Machinery
This position is responsible for performing machinery diagnostics, repairs, maintenance, and pre-delivery work on equipment for customers, internal units and warranty at high level of quality and efficiency. These activities may take place in the shop, or in the field. The service technician is responsible to be familiar with all the products sold by the dealership, and must be able to perform assigned work profitably, in a safe and professional manner.
Perform diagnosis, repair, and reconditions of machine systems and components.
Complete thorough documentation on all reports and forms required with work assignments
Communicate machinery problems and resolutions to supervisor and customers
Utilize computer programs to effectively complete assignments
Seek and participate in appropriate training opportunities, local and off-site
Follow all safety rules and regulations in performing work duties
Maintain technical and product knowledge
Completion of competency assessments as required
Analyze customer complaints, by identifying the facts
Identify customer service opportunities and implement solutions
Perform other duties as assigned by direct supervisor in a professional and efficient manner
Up sell jobs during the repair process
Present a positive and professional image of Titan Machinery in the presence of customers and community
2 or more years of related work experience
Excellent mechanical aptitude
Able to provide quality work and think logically
Excellent verbal and written communication skills, along with a high level of computer literacy
Demonstrated strong organization, decision making, and problem solving skills
Demonstrated ability to prioritize work and meet deadlines efficiently and cost effectively
Keen attention to detail and a high level of initiative and ability to work independently
Demonstrated strong decision making and problem solving skills
Safety-minded work habits
Clean driving record
Associate's Degree in a related field
Class A Commercial Driver's License
Physical Requirements
Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
This position description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this position description. The employer has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, without notice.
Date: 2014-09-10
Country: US
State: SD
City: Watertown
Postal Code: 57201
Category: Equipment Repair Technician

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